privacy policy

During the course of intervention, we may collect sensitive information. This may include but is not limited to, your name, date of birth, medical history, address, payment details and contact information.

The keeping of this information is governed by the Privacy Act 1988 (Cth) including the 13 Australian Privacy Principles in that act, and the Privacy & Personal Information Protection Act 1988 (NSW) (the “Acts”). This document is reflective of the policies set out in the Acts.

We will take all reasonable measures to protect client information. We will hold client information in either our electronic databases or physical files or a combination of both. We us a range of IT and physical security systems to protect your personal information.

Electronic files may be stored on the cloud base platforms, or within software suites.

Personal information will be held for at least 7 years. For children is shall be held until they turn 25.

We do not knowingly store any information outside Australia.

Clients have the right to access their personal information unless we are permitted by law to withhold that information. Clients also have the right to request the correction of any personal information which is inaccurate.

In some circumstances it may be appropriate and lawful for us to deny access including if

we reasonably believe that giving access would pose serious threat to the life health or safely of any individual or to public health and public safety;

providing access would have unreasonable impact on the privacy of another individual;

the information relates to existing or anticipated legal proceedings between us and the Client and the information would not be accessible by the process of legal discovery in those proceedings.

Clients wishing to access information may be asked to provide identification and are entitled to written reasons should access be denied. We must respond to requests within 30 days.

Information we collect may need to be shared with third parties. Such parties could include other health professional, teachers, educators, the National Disability Insurance Agency, among others. Personal information will only be shared with the consent of the client or their parent/carer. This consent may be amended or withdrawn at caregivers discretion.